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An example of how the Best Rate or It's Free Guarantee works:
Step 1: You view the Terms and Conditions and then book a one-night stay at a Howard Johnson hotel in Chicago, IL, (USA) on the Howardjohnson.com web site or through the toll-free number, 1-800-406-1411, for a room rate of $100.00.
Step 2: You find a room rate of $90.00 through another web site for the same hotel, same night, same room type, same number of guests and in the same currency.
Step 3: You fill out and submit the online Claim Form with your booking details within 24 hours after booking your original reservation and 24 hours before your arrival at the Howard Johnson property.
Step 4: Assuming our customer service agent confirms your Howard Johnson booking and that the rate on the competing web site is available and bookable and is lower than Howard Johnson's Best Available Rate, the customer service agent will modify your reservation to reflect your first night free and uphold its Best Rate or It's Free Guarantee policy! We will notify the hotel of the free night stay on your confirmed reservation.
Step 5: Relax, knowing that you have booked the best rate available for your room.
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