Book online or call us: 1-800-221-5801 | Contact Us| Customer Care| About Howard Johnson

Howard Johnson Express San Mateo

2110 South El Camino Real, Hwy 92 & El Camino Real, San Mateo, CA 94403 US

Check in:
After 2:00 PM
Check in: After 2:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Howard Johnson Express San Mateo
  • Phone Numbers
      Phone: 1-650-341-9231
      Fax: 1-650-341-9373
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Howard Johnson Express
  • Primarily smaller, low-rise hotel
  • Free yummy continental breakfast
  • Furniture so comfy, you won't want to get up
See All Reviews
Traveler Reviews brought to you by
2110 South El Camino Real, Hwy 92 & El Camino Real| San Mateo, CA 94403

TripAdvisor Traveler Rating:

5.05 Average TripAdvisor Cleanliness Rating of 5 of 5 for Howard Johnson Express San Mateo  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Howard Johnson Express San Mateo  Location
5.05 Average TripAdvisor Rooms Rating of 5 of 5 for Howard Johnson Express San Mateo  Rooms
3.05 Average TripAdvisor Service Rating of 3 of 5 for Howard Johnson Express San Mateo  Service
5.05 Average TripAdvisor SleepQuality Rating of 5 of 5 for Howard Johnson Express San Mateo  SleepQuality
5.05 Average TripAdvisor Value Rating of 5 of 5 for Howard Johnson Express San Mateo  Value
3.05 3 of 5 stars

“Conflicted feelings”

  , Laredo
I booked this hotel because it was inexpensive, recently renovated, and close to the highway. I booked it a month in advance and had a confirmation. When I arrived the front desk clerk told me the system was down and asked what room I needed and gave me a key so I wouldn't wait. I went up to my room unpacked EVERYTHING and headed back downstairs. When I walk up to the front desk I am informed that they had booked me for two queens instead of the King I had reserved. She continued to state that I needed to move my things because the hotel was booked for the night. I told her and showed the confirmation email I had already had for a month and she stated it was something I needed to speak to with the place I reserved. I explained that the email had that locations number and that I booked it at hojo.com not a third party. Nothing was resolved so I proceeded to pack up my things and move while this was sorted out. I called Howard Johnson customer service, explained my situation and was told they would call. I go into the second room they gave me and none of the beds were made and the trash hadn't been taken out. I go back downstairs and they give me a THIRD room with two queens. I am 8 months pregnant and tired and frustrated so I decide to leave my things there while I wait on a King size bed to become available. While I am gone the manager calls me, wonderful man that tried to help and accommodate us. He said he would give us the King and personally move our things over to the new and final room. The room was wonderful, clean and modern. After the first night, we came back to our hotel and noticed that no one had cleaned the room. I decided to just place a do not disturb sign until we left because I didn't need the hassle. LAST night I'm there, I arrive at 11:45pm and come to find out that my room key didn't work. -_- I go back downstairs and discover that the card was activated for two nights instead of three. UGH. The hotel was wonderful, clean and courteous but the lack of organization brought the rating I gave it WAY down.

Other Recent Traveler Reviews from Howard Johnson guests:

5.0 of 5 stars

 
  , Palm Springs
  , Chowchilla
  , Henderson
  , Seattle
3.05 3.0 of 5 stars

“OK”

  , Orlando
  , Santa Cruz
  , Hillsboro
4.0 of 5 stars

 

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.