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Howard Johnson Inn - Bakersfield

2700 White Lane, I-99 and White Lane, Bakersfield, CA 93304 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.05Average TripAdvisor Overall Rating of 3.0 of 5 for Howard Johnson Inn - Bakersfield
  • Phone Numbers
      Phone: 1-661-396-1425
      Fax: 1-661-396-9258
  • Pets are allowed for a non-refundable charge of 10.00 USD per pet per night. Pet Sanitation Fee is 50.00 USD if applicable. ADA defined service animals are also welcome at this hotel.

Howard Johnson Inn
  • Primarily smaller, low-rise hotel
  • If no restaurant, free light breakfast
  • Swimming pool (varies by location)
  • Small meeting room (varies by location)
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Traveler Reviews brought to you by
2700 White Lane, I-99 and White Lane| Bakersfield, CA 93304

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Service Rating of 1 of 5 for Howard Johnson Inn - Bakersfield  Service
1.05 1 of 5 stars

“Your Management Team "SUCKS"”

  , Kent
We booked a room at your hotel online. Checked-in......One of us went to the room...no problem getting in......I went to room and key would not open the door. My companion inside, stepped outside room to try to assist me in getting my key to work. She had herkey in hand, but now, both keys would not work.I went to the front desk. Clerk "redid" my key.....went back to room....key did not workWent back downstairs......Clerk "redid" my key....went back to room....key did not workThird time down clerk came back to help us....his master key did not workClerk checked with manager who was at home probably having his 2nd martiniManager instructed clerk that the maintenance person lived in Tijuana and he wouldbe in in the morning....a locksmith could not be called outClerk passed on the info.....said the manager said he could give us another room and that we could retrieve our stuff in the morning......we said that wouldn't work for us on account of our computers, phones and personal effects were in the room and that we neededaccess to them for use that night..... Clerk rechecked with manager.....manager reiterated initial offering.....to the consumerit was "too bad, so sad"........Great customer service, huh?The clerk was very nice, very patient, very helpful.... while standing outside our roomfor about 10 minutes and repeated insertions of the card, alas, it finally opened!!!!!Clerk suggested that if we need to leave room for breakfast or whatever, we shouldleave the door open with the latch askew so the door would not shut and lock. The clerk was doing the best he could with the best he had and the insincere care ofthe martini manager......But my gosh, leaving I-Phones, and Mackbook pros and other valuables unlocked?The next morning we checked out ,canceling our 2nd night stay.....the clerk was againvery nice.....we asked for the morning manager.....we thought she was to be there about9am.....guess her name was Amy.....well, Amy wouldn't be in till 11am.....We left word for her to call us......This situation was just a bit unacceptable, wouldn'tyou agree.? But the situation became even more unacceptable when "Amy" neverbothered to check in with us.Since when is it acceptable not to have a manager on board during business hours?And how do you stay in business by providing the kind of management concern thatwas exhibited during our stay? Too bad, so sad for you too.......we'll pass this along on a blog

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.