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Howard Johnson Express San Mateo

2110 South El Camino Real, Hwy 92 & El Camino Real, San Mateo, CA 94403 US

Check in:
After 2:00 PM
Check in: After 2:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Howard Johnson Express San Mateo
Howard Johnson Express San Mateo
  • Phone Numbers
      Phone: 1-650-341-9231
      Fax: 1-650-341-9373
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Howard Johnson Express
  • Primarily smaller, low-rise hotel
  • Free yummy continental breakfast
  • Furniture so comfy, you won't want to get up
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Traveler Reviews brought to you by
2110 South El Camino Real, Hwy 92 & El Camino Real| San Mateo, CA 94403

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Service Rating of 1 of 5 for Howard Johnson Express San Mateo  Service
1.05 1 of 5 stars

“Awful customer service”

  , San Mateo
I called to request an early check in and the person who helped me was rude. His tone was one of someone who was inconvenienced by my request. Then he falsely stated that I had two reservations when I in fact just had one. He said he could provide an early check in but when I asked for a quiet room because I was traveling with an infant, he told me there could be no guarantee since I'm checking in early and "you get what you get". I told him that was fine and then he hung up the phone without even saying goodbye. This set off alarm bells and so I decided to call back on the 1800 number and cancel my reservation. The customer service rep I got on the phone told me that my reservation had already been cancelled! I told her I did not cancel it, just requested an early check-in. So the idiot at the hotel must have cancelled my reservation. Then I ended up getting charged for the room anyway and am now in the process of trying to get the charges reversed. Terrible, terrible, terrible!

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.