Howard Johnson Express San Mateo

Dear Cynthia,We are sorry about the elevator, but we do have rooms on the bottom floor that have 2 beds. Maybe when you checked in those rooms were already taken. On your next visit please let us know in advance and we will make sure to give you a room of your choice. We apologize that the linens were not given, we usually ask our stayover guests to let us know if they need housekeeping service in advance so that all the guest rooms are taken care of. We do have everyday housekeeping service for all guests except for guests who put a DO NOT DISTURB sign on their doors. We are thankful to you for your honest feedback, we will train our staff to make sure that every guest's stay is pleasant and comfortable. Thank you for your valuable feedback. « hide

We appreciate your feedback. We are glad that you liked our hotel. Our staff works hard to make every guest's stay comfortable. We will try to add more variety to our breakfast. We are currently renovating all our rooms, the next time you stay with us you will find place for toiletries in our bathrooms. Please visit our Facebook page to see our new rooms: http://www.facebook.com/HowardJohnsonSanMateoCa « hide

Dear Norma L Henderson,Most of third party travel websites make bookings depending on occupancy and book run of the house rooms- meaning whatever room is last available. In such cases handicap rooms happen to come in as bookings to hotels. We suppose that's what happened to your booking, but whenever we have rooms available we do make it a point to see that the guests get the rooms of their choice. We will train our staff to make sure they deep clean the rooms, we are sorry for all the inconvenience. « hide

Dear William,We are sorry, sometimes technical glitches happen. Please come stay with us again, give us a second chance and we will make sure everything will be alright. Thanks for your feedback. « hide