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Howard Johnson Lakeland

939 W. Robson St., I-4 Exit 32, Lakeland, FL 33805 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
2.55Average TripAdvisor Overall Rating of 2.5 of 5 for Howard Johnson Lakeland
  • Phone Numbers
      Phone: 1-863-688-7972
      Fax: 1-863-688-8377
  • Up to 2 pets under 25 lbs are allowed for a non-refundable charge of $10 per pet per night. ADA defined service animals are also welcome at this hotel.

Howard Johnson Inn
  • Primarily smaller, low-rise hotel
  • If no restaurant, free light breakfast
  • Swimming pool (varies by location)
  • Small meeting room (varies by location)
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Traveler Reviews brought to you by
939 W. Robson St., I-4 Exit 32| Lakeland, FL 33805

TripAdvisor Traveler Rating:

4.05 Average TripAdvisor Cleanliness Rating of 4 of 5 for Howard Johnson Lakeland  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Howard Johnson Lakeland  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Howard Johnson Lakeland  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Howard Johnson Lakeland  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Howard Johnson Lakeland  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Howard Johnson Lakeland  Value
2.05 2 of 5 stars

“Good Reason to not Return”

  , Lakeland, Florida
My wife and I booked this hotel for a one week stay. We booked this location for several reasons. Those reasons in order of priority were: Howard Johnson in our minds had a good reputation (mistake!), good location, WiFi access in our room, amenities such as swimming pool and breakfast. We discovered immediately that the WiFi was not dependable in our room. The next morning I reported the problem to the front desk staff who then suggested that we could use an office area to access the internet until the problem was resolved. The problem was never resolved and the intermittent WiFi in our room continued for our entire stay. I suggested to the very helpful front desk receptionist that a partial refund would be in order because of lack of providing services that were advertised. She directed me to her manager. When I approached the manager he became very arrogant and suggested that he was in fact providing WiFi, it was free, and that was all I should expect. I suggested that it would be reasonable to expect that "free WiFi" implied that the service would be available in the rooms. He became arrogant and rude and suggested that he had lived up to all of his responsibilities and that the problem was likely in my equipment because I was in his opinion the only person complaining. If that was the case, the others I heard commenting on the same problem must have not said anything! As for my equipment being the problem, I doubt if all three of my devices that did not receive any WiFi service would all malfunction at the same time! There were also problem with the breakfast supplies running short. I informed the same manager of this problem and he said he had never heard about any problems. I informed him that I would not likely have said anything if I had not heard other people complaining about the same issues. The juice dispenser was not dispensing the available juices for several days. The manager's response to this issue was that "we do not stock spare juice machines." I guess that they don't stock any spare juice pitchers either! They also ran out of milk. These issues alone are not real concerns if they are handled properly. If visitor input is accepted with sincere consideration these kinds of problems are very small and easy to resolve. If the problems are not able to be resolved they can be overlooked if proper consideration is given. This was not the case! The manager lacks the necessary people skills to do so!

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.