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Howard Johnson Inn Waterloo/Cedar Falls

3052 Marnie Ave, Hwy 63, Exit 227, Waterloo, IA 50701 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Howard Johnson Inn Waterloo/Cedar Falls
  • Phone Numbers
      Phone: 1-319-232-7467
      Fax: 1-319-232-0403
  • Up to 2 pets are allowed for a non-refundable charge of 10 USD per pet, per night. Pet Sanitation Fee is 200 USD if applicable. ADA defined service animals are also welcome at this hotel.

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Traveler Reviews brought to you by
3052 Marnie Ave, Hwy 63, Exit 227| Waterloo, IA 50701

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Service Rating of 1 of 5 for Howard Johnson Inn Waterloo/Cedar Falls  Service
1.05 1 of 5 stars

“Terrible Service - A Rip Off”

  , Independence
During a recent stay, one of the cleaning staff barged into my room while I was in the restroom without my permission. I was shocked at their intrusion and feared for the security of my possessions. They came all the way into the room to the very back of the room despite my presence and the numerous indicators that clearly showed someone was still occupying the room.When I complained to the staff, the said that they would, a) refund my money for my stay, 2) have the manager call me. Yet even today, a week or more later, neither was ever done. My payment has NOT been refunded. The manager never even cared to call me despite my adamant insistance to the staff for them to do so.THe management clearly doesnt care about the concerns of its customers. The management clearly doesnt do what it says it will do.This was a terrible experience and you have lost a customer.If anyone is reading this, call me and discuss: Phil 850 449 5318

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