Book online or call us: 1-800-221-5801 | Contact Us| Customer Care| About Howard Johnson

Howard Johnson Express Inn - Williams

511 Grand Canyon Blvd, I-40 & Grand Canyon Blvd, Williams, AZ 86046 US

Check in:
After 2:00 PM
Check in: After 2:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.05Average TripAdvisor Overall Rating of 3.0 of 5 for Howard Johnson Express Inn - Williams
  • Phone Numbers
      Phone: 1-928-635-9561
      Fax: 1-928-635-9565
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Howard Johnson Express
  • Primarily smaller, low-rise hotel
  • Free yummy continental breakfast
  • Furniture so comfy, you won't want to get up
See All Reviews
Traveler Reviews brought to you by
511 Grand Canyon Blvd, I-40 & Grand Canyon Blvd| Williams, AZ 86046

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Howard Johnson Express Inn - Williams  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Howard Johnson Express Inn - Williams  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Howard Johnson Express Inn - Williams  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Howard Johnson Express Inn - Williams  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Howard Johnson Express Inn - Williams  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Howard Johnson Express Inn - Williams  Value
2.05 2 of 5 stars

“Extremely disappointing”

  , Millinocket
Planned a special family getaway that this Howard Johnson's did it's best to ruin. Reserved the hotel's suite which is basically adjoining rooms with two double beds on one room and a pull-out sofa in the other with extra room, fridge, microwave - nice set up for family gatherings. Upon arrival found out pool was closed "for maintenance" until noon the next day. Discovered the pull out sofa was broken and not suitable for sleep or sitting. Management's answer was a piece of plywood for the sofa and a cot to sleep on. Apparently they don't "market" the suite with a sleeper sofa anymore even though the advertisement says it sleeps 6 (you do the math - two double beds and a pull-out sofa where would you expect to sleep?) so they weren't interested in fixing the sofa or offering us other accommodations like adjoining rooms. The next day found out the pool was now closed until Wednesday (this was Saturday) for "maintenance." So rude front desk supervisor ("we are not replacing the sofa, I don't know who told you that") broken sofa, uncomfortable cot and mysterious broken pool led us to seek other accommodations up the road at the Fireside Inn and Suites - wonderful place, great rooms and hotel staff that are driven to provide the best customer service possible. Used to stay at this hotel all the time but would not recommend it anymore based on how rude and indifferent the management and front desk supervisor were.

Other Recent Traveler Reviews from Howard Johnson guests:

  , Edmond
  , Gilbert
  , Buena Vista
  , Los Angeles
  , Upper Arlington
  , Mesa
3.0 of 5 stars

 
2.0 of 5 stars

 
3.0 of 5 stars

 

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.