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Howard Johnson Plaza - Portland

155 Riverside Street/I-95, I-95 Exit 48, Portland, ME 04103 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
4.05Average TripAdvisor Overall Rating of 4.0 of 5 for Howard Johnson Plaza - Portland
  • Phone Numbers
      Phone: 1-207-774-5861
      Fax: 1-207-774-5861
  • Maximum 2 pets allowed for refundable deposit of $50 per pet. Service animals are also welcome at this hotel.

Howard Johnson Plaza Honored
  • Best Mid or high-rise full-service hotels
  • Banquet facilities and Pool for the kiddies
  • Exercise rooms to tone your body
  • Comfy furnishings, bell and room service
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Traveler Reviews brought to you by
155 Riverside Street/I-95, I-95 Exit 48| Portland, ME 04103

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Howard Johnson Plaza - Portland  Cleanliness
1.05 Average TripAdvisor Location Rating of 1 of 5 for Howard Johnson Plaza - Portland  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Howard Johnson Plaza - Portland  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Howard Johnson Plaza - Portland  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Howard Johnson Plaza - Portland  SleepQuality
2.05 Average TripAdvisor Value Rating of 2 of 5 for Howard Johnson Plaza - Portland  Value
2.05 2 of 5 stars

“Do not recommended”

  , Brooklyn
I was not happy with this hotel at all and the only good thing I got from them was a great car rental rate from Hertz. I was ready to book this hotel through expedia with a car when I decided to call the hotel to confirm that they will have someone available to check us in since we will be arriving after midnight. The lady on the phone said they are open 24/7 and then said she can probably offer me a better rate than expedia. I gave her my information and the combined car + hotel rate I got from them was almost a $100 lower than expedia or any other website I found. I was very clear that I needed a room for 5 nights with the check in time for the first night to be after midnight. When I received my reservation email, it appeared that they had booked me for 4 nights only. I called back and the lady assured me that I was booked for 5 nights and that my email said "LATE ARRIVAL" because I am checking in late for the previous day. I believed her and 2 weeks before my vacation called again to confirm that I was good for 5 nights and checking in after midnight. Everything seemed fine until my plane landed. I called them earlier in the day to ask about the 24 hour free airport shuttle. They informed me that I should call them after I land and get my stuff. After I landed and called them, I was informed that the shuttle driver had gone home for the night and that I would have to take a cab. They would reimburse me for the cost so thats ok. However, when I got to the hotel they were unable to find my reservation. After looking it appeared that they were expecting me for the next day and that I would have to pay for another night. I was extremely surprised because I spoke with THREE people over the phone, explained to them exactly the day I was arriving, the time I was arriving, and had already made sure I would have no issues. Then I was given a room with a queen bed instead of a king which would be ok but they charged me a HIGHER rate for the room with the queen bed than I was charged for my original reservation. Furthermore, after explaining the issues to front desk the next day, they only gave me a $20 credit. I felt it was extremely unfair because I was very clear when I made my reservation. The total price I got for the hotel was now no longer a good deal and I could have gotten something in a better location for around the same price which was very upsetting to me.

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