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Howard Johnson Express Inn - Lenox

462 Pittsfield Road, Routes 7 and 20, Lenox, MA 01240 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Howard Johnson Express Inn - Lenox
  • Phone Numbers
      Phone: 1-413-442-4000
      Fax: 1-413-443-7954
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed. If violated there is a 100 USD charge.

Howard Johnson Express
  • Primarily smaller, low-rise hotel
  • Free yummy continental breakfast
  • Furniture so comfy, you won't want to get up
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Traveler Reviews brought to you by
462 Pittsfield Road, Routes 7 and 20| Lenox, MA 01240

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Howard Johnson Express Inn - Lenox  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Howard Johnson Express Inn - Lenox  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Howard Johnson Express Inn - Lenox  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Howard Johnson Express Inn - Lenox  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Howard Johnson Express Inn - Lenox  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Howard Johnson Express Inn - Lenox  Value
1.05 1 of 5 stars

“A night of nightmares”

  , Phoenixville
When I arrived at the hotel, the gentlemen was more worried about me taking away time with his date who was there. I was given a key to a room that would not open up. My room was changed to a two double bed room and upon entering the room I could smell a very nasty smell. I sprayed some febreeze to help the smell. I noticed that the safe was making a loud ticking noises and went to the office and was told that there was nothing he could do to stop the annoying noise. He told me to put a towel over it to try to quiet it up. I did this and later walked back to my car and unfortunately I forgot the room key. I walked back again to the office and this time the gentleman behind the counter came from a table in the breakfast room and did he say how many I help you nooooooo he said to me "What" I could not believe how disrespected I was. I told him I went to me car and forget my key inside and he made me a new card to get in the room. I know this he was probally getting mad at me but I just drove thru seven hours of very heavy rain to get to my mom who is dying in a nursing home. She is in hospice at spring side nursing home. I will never stay with your company again.

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