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Howard Johnson Helena

2101 E 11th Ave, Helena, MT 59601 US

Check in:
After 2:00 PM
Check in: After 2:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.05Average TripAdvisor Overall Rating of 3.0 of 5 for Howard Johnson Helena
Based On 92 reviews92
  • Phone Numbers
      Phone: 1-406-443-2300
      Fax: 1-406-442-7057
  • Up to 2 pets are allowed for a non-refundable charge of $15 per stay. ADA defined service animals are also welcome at this hotel.

Howard Johnson Hotel
  • Mid-rise full service hotel
  • A delicious restaurant in or next to hotel
  • Pool, so don't forget a bathing suit (Varies)
  • Exercise rooms for fitness! (Varies)
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Traveler Reviews brought to you by
2101 E 11th Ave Helena, MT 59601

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Howard Johnson Helena  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Howard Johnson Helena  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Howard Johnson Helena  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Howard Johnson Helena  Service
4.05 Average TripAdvisor SleepQuality Rating of 4 of 5 for Howard Johnson Helena  SleepQuality
2.05 Average TripAdvisor Value Rating of 2 of 5 for Howard Johnson Helena  Value
2.05 2 of 5 stars

“Put a damper on wedding night”

  , Norwich
My husband and I got married the evening in February 2013. We needed a place closeby to spend our wedding night (the wedding was in Norwich) before heading out for the official honeymoon. We also reserved a room for two guests that attended our wedding.The room reserved for our guests was called "king room with jetted tub". Their check-in was smooth and the room was as described. They had no complaints.However, my husband and I reserved a room on Howard Johnson's website that was called "king suite with jetted tub". Typically, a suite is more than just one room with a so this is what we expected when we spent the extra money. When we checked in, we were given a standard king room with no jetted tub. My husband went down to the desk so we could get the room we actually reserved. The receptionist made my husband retrieve the printed sheet containing the details of our reservation before switching our room, as though we were being dishonest. We just wanted what we paid for.The next room we were given was a standard king room with a jetted tub that was exactly the same as the king room we had reserved for our guests. The only difference was that our reservation had cost $10.00 more. I went back down to discuss the situation with the receptionist, and his attitude was quite rude. He told me that our king room with a jetted tub was "already an upgrade". I pointed out that the reservation sheet clearly said, "king suite with jetted tub" so the room he had given us was NOT in any way an upgrade to what we had reserved. I also said we had made the reservation directly on Howard Johnson/Wyndham's website so there should be no confusion.At the end of the discussion, which should never have occurred as we were paying customers who had proof of our reservation with all of the details therein, we were left with the standard king room and jetted tub. It really put a damper on my wedding night to have to argue with a receptionist about getting the room that we had reserved.Check-in hardships aside, the room was acceptably clean. The jetted tub was not what we had anticipated, just a single-person tub with jets in the bathroom. It wasn't anything near resembling a Jacuzzi tub, which is what we had expected when we saw "jetted". The facilities overall were somewhat up-to-date but had room for improvement; for example, the bathroom was very cramped.

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