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Howard Johnson Inn Lima

1920 Roschman Avenue, I-75 Exit 125/125A, Lima, OH 45804 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
4.55Average TripAdvisor Overall Rating of 4.5 of 5 for Howard Johnson Inn Lima
  • Phone Numbers
      Phone: 1-419-222-0004
      Fax: 1-419-222-2176
  • ADA defined service animals are also welcome at this hotel. Pets are welcome, additional fee will apply $25 Per day.

Howard Johnson Inn
  • Primarily smaller, low-rise hotel
  • If no restaurant, free light breakfast
  • Swimming pool (varies by location)
  • Small meeting room (varies by location)
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Traveler Reviews brought to you by
1920 Roschman Avenue, I-75 Exit 125/125A| Lima, OH 45804

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Howard Johnson Inn Lima  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Howard Johnson Inn Lima  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Howard Johnson Inn Lima  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Howard Johnson Inn Lima  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Howard Johnson Inn Lima  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Howard Johnson Inn Lima  Value
2.05 2 of 5 stars

“Bad Customer Service”

  , Lima
I prebooked a double NON smoking room online on 3/1 for my stay on 3/21. When I arrived at the hotel around 8:30pm, I was told that my room was unavailable because someone hadn't checked out. Then I was directed to take a king size room bed or choose a smoking room- both of which I had not booked. The staff wasn't being very helpful and said I could wait for the person to check out- it was already after 8pm. I took the smoking room, because I needed a room with 2 beds and VERY disappointed. The staff didn't seem very concerned that I already had a reservation well in advance, or that the person should have been kicked out at check out time. They did not offer to help me in any way with a discount on my room or my meal for the night. I had ordered 2 pizzas from the bar for dinner from my room and when I checked at the bar the lady at the bar wasn't very helpful either. First I was ignored, then treated rudely that I was asking if my pizza was ready and how long it would be. I was very patient and understanding to all your staff because I too am in customer service; but the treatment I encountered was rude and not good. I have stayed at this hotel before has a great stay, but this time was not. I will have to think about staying at this location again. I would like you to re-evaluate your staff and the way they handle customers in certain situations. I don't like being treated like I am dumb, and that was exactly how I felt by all staff I encountered. On a good note, the guy that was cooking my pizza was very helpful and nice, he brought it out and was very courteous. Also, when we checked out at around 4am, the lady working the desk that morning was VERY nice and helpful. To them I am appreciative and would like to see more of.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.