Howard Johnson Hamilton

Steven T,Thank you for your review on our hotel. We are happy to hear your sleep was well with our new very comfortable beds, and glad to hear you found our rooms clean. Our housekeep team does a great job on their duties. We do apologize for the customer service you received at the front desk, We try and have positive energy with our staff and customers. « hide

Terrance T,Thank you for your review, Yes our property is older, but it gives us the advantage to sell our accommodations at a very competitive price. We strive for great customer service, and clean rooms. « hide

I would like to take this opportunity to apologize for yourunpleasant experience as a guest of our Howard Johnson of Hamilton. Iappreciate the time that you took to bring this matter to ourattention. I assure you that the matter will be looked into. « hide

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Thank you for your complements on our cleaning staff Angela C,Our housekeeping department does a good job on insuring our rooms are clean and sanitized for all our customers. Yes, our outside North side part of our building is old but clean. It also gives us the opportunity to advertise completive prices. We do apologize for the miscommunication on the key card issue, there was a honest mistake a issuing the wrong key card done by one of our front desk staff. Thank you again for choosing our Howard Johnson of Hamilton « hide

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Elisabeth L,Thank you for your review,Yes, our west wing building is older, there for we have very reasonable prices. We do daily inspections of each and every room to ensure they are ready for customer use. We are extremely pleased your decided to stay, and were satisfied with our accommodations. Yes, we do have a minor leak that we are looking into at the moment.Thank you for choosing our Howard Johnson of Hamilton « hide

Thank you for your letter expressing the problems youencountered during your stay at the Howard Johnson of Hamilton. Wesincerely apologize for the substandard condition of the hallway andd read door. AtHoward Johnson, we take great pride in our high standards of cleanliness and safety..Unfortunately, you experienced a time when we obviously did notmeet those standards. We will be looking into this issue's, and correcting them.General Manager « hide

I would like to take this opportunity to apologize for yourunpleasant experience as a guest of the Howard Johnson of Hamilton. Iappreciate the time that you took to bring this matter to ourattention. I assure you that the matter will be looked into.General Manager « hide