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Howard Johnson Hotel - Carolina San Juan PR

4820 Isla Verde Ave, San Juan, 00979 PR

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Howard Johnson Hotel - Carolina San Juan PR
  • Phone Numbers
      Phone: +78 77 281300
      Fax: +78 72 680637
  • No smoking
  • Service animals are welcome at this hotel. Sorry, no other pets are allowed.

Howard Johnson Hotel
  • Mid-rise full service hotel
  • A delicious restaurant in or next to hotel
  • Pool, so don't forget a bathing suit (Varies)
  • Exercise rooms for fitness! (Varies)
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Traveler Reviews brought to you by
4820 Isla Verde Ave San Juan, PR 00979

TripAdvisor Traveler Rating:

2.05 Average TripAdvisor Cleanliness Rating of 2 of 5 for Howard Johnson Hotel - Carolina San Juan PR  Cleanliness
4.05 Average TripAdvisor Location Rating of 4 of 5 for Howard Johnson Hotel - Carolina San Juan PR  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Howard Johnson Hotel - Carolina San Juan PR  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Howard Johnson Hotel - Carolina San Juan PR  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Howard Johnson Hotel - Carolina San Juan PR  SleepQuality
3.05 Average TripAdvisor Value Rating of 3 of 5 for Howard Johnson Hotel - Carolina San Juan PR  Value
2.05 2 of 5 stars

“You get the service that you paid for.”

  , Dallas
My recent stay 6/25-7/2/13 was terrible, when I first got there. It did get a little better after I complained to the manager. Rooms are way to small, they smell. A/C LEAKING called and they never came to repaired it. Phones by front desk would never answered. Had to go downstairs to the front desk to get any service. Called for towels and was told that HSKP was closed. Had to changed room 4 times. Went and got my own rollaway bed. Breakfast was ok. Not enough staff at the front desk. Called for the a/c leak and was told that I couldn't turn it off because that's why it was leaking. So I frozed all night in order for the a/c not to leak. I used all towels to dry the wet carpet. They finally upgraded me to a junior suit, but the manager acted like she really care, but her impression showed negative all over her face. I told her that I worked in a hotel for 28 yrs and I always take care of all my guest request and follow until they are completed and she looked at me like "who cares". All I have to say is that all of the employees there need to be all trained in customer service. I'm sure they do not know what that even means.

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