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Howard Johnson Hotel - Carolina San Juan PR

4820 Isla Verde Ave, San Juan, 00979 PR

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 12:00 PM
Check out: Before 12:00 PM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Howard Johnson Hotel - Carolina San Juan PR
  • Phone Numbers
      Phone: +78 77 281300
      Fax: +78 72 680637
  • No smoking
  • Service animals are welcome at this hotel. Sorry, no other pets are allowed.

Howard Johnson Hotel
  • Mid-rise full service hotel
  • A delicious restaurant in or next to hotel
  • Pool, so don't forget a bathing suit (Varies)
  • Exercise rooms for fitness! (Varies)
See All Reviews
Traveler Reviews brought to you by
4820 Isla Verde Ave San Juan, PR 00979

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Howard Johnson Hotel - Carolina San Juan PR  Cleanliness
2.05 Average TripAdvisor Location Rating of 2 of 5 for Howard Johnson Hotel - Carolina San Juan PR  Location
2.05 Average TripAdvisor Rooms Rating of 2 of 5 for Howard Johnson Hotel - Carolina San Juan PR  Rooms
2.05 Average TripAdvisor Service Rating of 2 of 5 for Howard Johnson Hotel - Carolina San Juan PR  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Howard Johnson Hotel - Carolina San Juan PR  SleepQuality
2.05 Average TripAdvisor Value Rating of 2 of 5 for Howard Johnson Hotel - Carolina San Juan PR  Value
1.05 1 of 5 stars

“Sadly dissapointed with Management/Keep driving past this one!”

  , Fayetteville
My stay at this Howard Johnson got off to a unusual start. First the manager took 45 minutes to check-in the guest before me, after several failed attempts to secure him the room she had to call the night manager to come in and show her how to use his lodging card. Once my turn came around, she rudely waited on 3 other guest before returning to me. After she finally gripped about not wanting to give anyone a discount, because the night manager gave out too many (by the way I never asked for a discount & should I have been insulted seeing that I am black & the other 4 guest she waited on in front of me where white). finally she assigned me a room all the way in the back of the hotel near the woods & in a dimly lit area. I returned to the front desk to inform her that this room was not secure & safe enough for me and could she please give me another one. I asked for the King bed room with parking at the door on the bottom floor & suddenly that room was no longer available (interesting since she had offered it to me first & then said I have a better room for you). she assigned me the second room after searching for this room 10 minutes I located it, entered and was meet with the most disgusting foul odor & filth I had ever seen. I make trip two back the lobby inform her of my findings & she casually says, "We think one of our employees has a master key & is renting the rooms out & pocketing the money." My response was, "So this hotel is not secure at all!" She reply was, " We have security riding around on golf carts." Really now I feel so safe. I ask for my money back and she then tells me that there are no refunds. so now I am forced to stay here. Finally got into a room, which was scolding hot, because the air was not turned on prior to renting the room out. I called down to the front desk and she never picked up the phone.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.