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Howard Johnson Inn Suffern

17 North Airmont Road, Suffern, NY 10901 US

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.05Average TripAdvisor Overall Rating of 3.0 of 5 for Howard Johnson Inn Suffern
  • Phone Numbers
      Phone: 1-845-368-1900
      Fax: 1-845-368-1927
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Howard Johnson Inn
  • Primarily smaller, low-rise hotel
  • If no restaurant, free light breakfast
  • Swimming pool (varies by location)
  • Small meeting room (varies by location)
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Traveler Reviews brought to you by
17 North Airmont Road Suffern, NY 10901

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Howard Johnson Inn Suffern  Cleanliness
2.05 Average TripAdvisor Location Rating of 2 of 5 for Howard Johnson Inn Suffern  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Howard Johnson Inn Suffern  Rooms
3.05 Average TripAdvisor Service Rating of 3 of 5 for Howard Johnson Inn Suffern  Service
3.05 Average TripAdvisor SleepQuality Rating of 3 of 5 for Howard Johnson Inn Suffern  SleepQuality
2.05 Average TripAdvisor Value Rating of 2 of 5 for Howard Johnson Inn Suffern  Value
2.05 2 of 5 stars

“This Hotel is a Joke!”

  , Santa Fe
When I called for the free airport shuttle, the hotel phone system kept kicking me to a recording: "Leave a Message". After 25 minutes waiting at the airport curb -- in a wheelchair with the airport attendant having to wait with me -- I finally got through to a reservation agent who transferred me to the front desk. I was told that their phone problems are recurring, and that if a hotel employee doesn't hang up their phone when done with the call, sometimes the system fails. Then I was told the shuttle would arrive in 15 minutes -- and had to call two more times to try to find out where it was -- 45 minutes later. This is not the shuttle driver's shortcoming, but the result of heavy traffic. Why not just tell me the truth about how long the wait will be? The hotel may be "near" the airport, but since there is only one shuttle, plan on waiting a LONG time for a ride. The carpeting in the hotel hallways is the FILTHIEST I have even encountered in the U.S. -- dirty and stained everywhere. Howard Johnson's should be ashamed. Since most of the guests appear to be Latin Americans who come to shop at the local malls, perhaps Howard Johnson's thinks they don't deserve decent standards. Then, when I checked my credit card charge online, there was an extra $25 added on. When I tried to call the hotel's accounting office, the recording said "press 4 for accounting" but when I did that, the system said that I pressed a non-existent button. Back to the "operator"! The accounting person said they always charge more than is due, and that the $25 will eventually be removed from my bill. To their credit, the hotel staff was polite and helpful, but even one of the employees told me they are embarrassed by the condition of the hallways. Unless you're looking for a reason to be frustrated, don't bother with this hotel.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.