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Howard Johnson New Braunfels

201 Loop 337, New Braunfels, TX 78130 US

Check in:
After 2:00 PM
Check in: After 2:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.05Average TripAdvisor Overall Rating of 3.0 of 5 for Howard Johnson New Braunfels
  • Phone Numbers
      Phone: 1-830-629-6888
      Fax: 1-830-608-0640
  • Pets with a maximum weight of 50 lbs are allowed for a non-refundable charge of $10 per pet in smoking rooms only. ADA defined service animals are also welcome at this hotel.

Howard Johnson Inn
  • Primarily smaller, low-rise hotel
  • If no restaurant, free light breakfast
  • Swimming pool (varies by location)
  • Small meeting room (varies by location)
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Traveler Reviews brought to you by
201 Loop 337 New Braunfels, TX 78130

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Howard Johnson New Braunfels  Cleanliness
1.05 Average TripAdvisor Location Rating of 1 of 5 for Howard Johnson New Braunfels  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Howard Johnson New Braunfels  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Howard Johnson New Braunfels  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Howard Johnson New Braunfels  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Howard Johnson New Braunfels  Value
1.05 1 of 5 stars

“Poor Customer service”

  , Pasadena
Terrible stay. I totally diskliked this stay. One of my worst experiences. The room smelled musty. It first started with a phone call I made at 10am to the hotel to ask if there was a penalty for cancelling and I was told yes. I explained that I had an unexpected family situation and that I thought I would not be able to make it and she explained that I needed to cancel at 6pm the night before. I explained that in all honesty I expected to be there but unfortunately something came up. I asked to speak to someone in management and she took my name and number and said someoen would call me back. I waited for 2 hours and nothing, so fortunately I was able to hit the road and make it to the event I needed to attend. However at 3:30pm or so, i wen to the hotel only to find out that my room had been cancelled. At that point I was very upset at the fact that my room had been cancelled and yet no one had taken the time to call me and let me know The front desk person stated that they had rooms and at that point I was livid and didn't really want to stay at this establishment whatsoever. The manager's wife came down and offered not reasonable explanation for what happend. I had no other choice but to stay in thie cheap and nasty place. I was totally disappointed in what is suppose to be a Wyndam property. Then in the morning trying to sleep late and I hear people running around above my room, which I could only imagine was the children of the owners, because when I went to check out they were in the may lobby area watching cartoons in their pj's. I totally hated my stay there and will share with others not to use this service or stay at a wyndam property. I felt that I should have been returned my money after THEY cancelled my room, and neglected to even give me a courtesy call advising me of such.

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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.